Whitehaven Medical Centre is closing
Whitehaven Medical Centre has reluctantly taken the decision to terminate its contract.
This means from July 31 the patients registered there will no longer be able to be seen by the practice. Primary care is facing ever increasing demand, and we know there are challenges recruiting GPs and locums. This highlights the vulnerability of single-handed GP practices, leaving them less resilient.
A process involving NHS North Cumbria Clinical Commissioning Group, NHS England and local Practices is now underway to ensure the safe care of those patients, and a process to ensure each patient is assigned to a new GP practice has started.
This will be a huge piece of work and will have an impact on all GP Practices in the area and potentially on other acute and community health services.
Our first priority is to ensure patients have access to a GP service, and in particular to ensure the right support is given to vulnerable patients
So what will this mean for our patients?
- Over the next few weeks we will be receiving new patients so you may find you have to wait longer for an appointment during this time.
- Our teams are working under more pressure and would appreciate your patience and support.
- All clinicians are focussing on ensuring patients have the right access to the right care at the right time.
Please note that the practice will not be taking on any new patients from other practices during this time.
A reminder: Many common ailments can be treated following advice from your local pharmacy or by calling NHS 111.
Thank you for your patience.
GDPR - Information Sharing - Your Records
GDPR Privacy Notice
To ensure compliance with the General Data Protection Regulation (GDPR) Distington Surgery must ensure that information is provided to patients about how their personal data is processed in a manner which is:
- Concise, transparent, intelligible and easily accessible;
- Written in clear and plain language, particularly if addressed to a child; and
- Free of charge
For more information please read our Privacy Leaflet Privacy Information Leaflet
Whats new at Distington Surgery - March 2018
Changes to appointment system
Why are receptionists asking the reason for the appointment?
In order to give our patients the best possible service our partner GP's have asked reception to ask all patients the reason for the appointment. This is to ensure patients are booked an appointment with the most appropriate member of staff in the correct type of appointment slot. Also fit notes and queries about referrals or insurance reports etc. can be dealt with by other members of the team and in many cases over the telephone there and then rather than waiting to see a doctor so this is much more efficient for the patient.
The 'sit & wait' facility for urgent appointments is no longer available, what if I need an urgent appointment?
If you require an urgent appointment please contact reception as early as possible in the day (before 10am if possible) reception will take a brief summary as to why an urgent appointment is needed and this will be passed to the on-call doctor who will then contact you via telephone to discuss this further. If the doctor requires to see you in person the doctor will make arrangements for this.
What if I need a home visit?
If you require a home visit please contact reception before 10am as there is time allocated following this for home visits to be carried out. By ringing in as early as possible this allows the doctor to discuss those patients requiring a home visit with the rest of the team and the most appropriate doctor can then carry out the visit.
To allow essential staff training to take place please note that the surgery (including the dispensary) will be closed from 13:00pm on the dates listed below and will re-open at 8:00am the following morning (for the surgery) and 09:00am (for the dispensary
- Thursday 13th September 2018
- Wednesday 10th October 2018
- Wednesday 14th November 2018
- Thursday 17th January 2019
- Wednesday 13th February 2019
- Thursday 14th March 2019
When our GP Practice is closed, patients should call the NHS 11 service by dialling 111
All calls are free from landlines and mobile phones
What is the NHS 111 service?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
- The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and capacity of local services.
When Should I use 111?
- When it's not a life threatening situation, and therefore is less urgent than a 999 call.
- When visiting your own GP isn't an option, for instance when the GP practice is shut or you are away from home.
- When you feel you cannot wait or are simply unsure of which service you require.
- When you require reassurance about what to do next.
People with communication difficulties or impaired hearing are able to use the NHS 111 service via a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to let the user what is happening.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Emergency Dental Care
Access to emergency dental care during the day for patients without a ‘registered’ dentist who require urgent dental care is available. During the week day evenings and weekends callers who require an appointment for emergency or urgent dental care across Cumbria should contact Dental Direct, who would complete a telephone assessment and if appropriate would arrange for an appointment.
North Cumbria – 01228 603900
NHS Dental Direct
Outstanding CQC Rating
Following a two day inspection by the CQC Inspectorate the surgery are delighted to have received a rating of outstanding for the way patients are treated and the practice is run.
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:
“This is an exceptional practice that is very well-led and supportive of its staff. We received a large number of positive comment cards and from the National GP Patient Survey the practice got a 98% satisfaction rating for delivering compassionate care.
When we look at GP practices we assess to see how they perform in six population groups; older people; people with long term conditions; families, children and young people; working age people (including those recently retired and students); People whose circumstances may make them vulnerable; people experiencing poor mental health (including people with dementia). In each of these areas the practice was rated as Outstanding. It is clear that the Distington practice has the safety, health and welfare of all of its patients at the very heart of what it does and I congratulate them on their achievement.”
Patient Access to Online Services and Records
Please see our statement of intent and plan under our "latest news" tab on the right hand side.
Note to patients regarding Junior Doctors
This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.
Would you be interested in joining the Distington Surgery Patient Participation Group?
Our patient group meets once per quarter, our next meeting is Thursday 6th September 2018 - 1pm at the surgery if anyone would be interested in joining the group please complete the form below. Please read below for more details about the group complete the online form below or telephone Kirsty on 01946 830 207.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have set up a patient representation group to allow patients to have their say with the aim to improve the surgery. This group meets once per quarter here at the surgery, and if members are unable to attend questions or comments for discussion at the meeting can be sent via email or over the telephone. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
If you are interested in becoming a member of the group please contact Kirsty Morley on 01946 830 207 or alternatively complete the form below.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Minutes of previous meetings
PPG Minutes 28.06.18
Closure of Whitehaven medical centre doc 19.07.18
Agenda 01.03.18 - Cancelled due to snowfall
PPG Minutes 14.12.17
PPG Minutes 07.09.17
PPG Minutes 04.05.17
PPG Minutes 08.12.16
PPG Minutes 13.10.16
PPG Meeting 12.05.16
PPG Minutes 25.02.16
PPG Minutes 21.01.2016
For information on 'Care Data' and 'Local Shared Record' please click on the links on the right of the screen.
(Site updated 25/07/2018)