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Noticeboard

Our Mission Statement - Our aim here at Distington Surgery is to provide a quality healthcare service to the community and assist them in improving and maintaining their health through teamwork, education and specialist advice. Distington Surgery promotes understanding and respect among all patients and staff through a confidential, unbiased, caring and committed environment.


Distington Surgery is a member of Copeland Primary Care Network which covers a registered patient population of circa 62,000. The network is made up of seven member practices namely Distington Group Practice, Fellview Healthcare, Lowther Medical Centre, Mansion House Surgery, Queen Street Surgery, Seascale Group Practice, Westcroft House Surgery.  Copeland Primary Care Network has adopted a flat practice network structure where all seven practices are equal and employment contracts are shared across all seven member practices.


  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to reception.

Access to Records

In accordance with the GDPR patients may request to see their medical records. Such requests should be made through the reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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